Outsourced Customer Service Blows

Okay, seriously. Tonight I decided to go ahead and finalize cancelling Netscape Internet Service since my cable is now up and working. Obviously I have no use for a dial-up provider when I have the pure greatness of Insight. Anyway, when I tried to get rid of it, the following (more or less) took place when I got ahold of a cancellation person and got past the useless "Identity" info that anyone who knows any small bit of info about me would know, thus making it pointless.

THEM: Sorry to hear you are cancelling, might I ask why?
ME: Well, I got high-speed cable internet, so I don't need dial-up service anymore.
THEM: Oh, well when you had Netscape, did you enjoy the service?
ME: Yeah, it was okay... for dial-up.
THEM: Well, we are sorry to hear you are cancelling, I will go ahead and give you free access through November 11th.
ME: Uh... I won't need it, but after November 11th, it will cancel, right?
THEM: Well, "I" will go ahead and pay for you to have the access till November 11th, and then you will get a letter from Netscape asking if you want to continue or cancel at that time.
ME: Uh, no I want to cancel it right now.
THEM: Well, now are you sure? Cable internet goes out sometimes, and you can use Netscape dial-up as a back up in that case.
ME: I will not be having a phone line, so I won't have any use for it. I would like to cancel now.
THEM: Well, you would still have access to Netscape Member services THROUGH your cable internet connection at the same FAST speed as the rest of your cable internet, without having to have a phone line!(YAY!)
ME: But I don't care, I just want to cancel.
THEM: Well, I will set you up till November 11th for no charge then.
ME: No, I don't want it anymore, cancel it now.
THEM: Okay, are you sure? You will still be charged the full month even though it goes till October 11th. I could leave it going till November 11th at no charge to you, so you get 1 month free!
ME: No, cancel it now.
THEM: Are you sure? I ca..
ME: No, cancel it now.
THEM: Okay, I will cancel it for you now, then.

Then the woman FINALLY said it was cancelled(I think) and that I would receive a letter in the mail in a few weeks confirming the cancellation. I hope it wasn't yet another attempt to keep it going unless I give blood in person and father a child in their presence though.

Moral of the story:
Customer service for EVERYTHING EVERYWHERE sucks. They will not take no for an answer, and waste their and my time for no reason. Bottom line, interrupt the bastards from the get go and just keep saying no no no no until they cry or something.

Speed v2

Oh yeah, this is what I am talking about!

The new bed.

Marvel at its greatness. And look... TWO pillows. *wink wink*



Apparently I WASN'T too lazy to do this for once. GO ME!

SPEED!

Okay, as most of you know, I am moving to Jasper. I am really freaking excited, and I just can't stop thinking how awesome it is going to be to have broadband again. I originally was going to go for Insight's 6mbps deal, but it was going to cost too much to be worth it, so I am going with the 4mbps deal now WITH cable for just 65 bucks. It is a pretty good deal. Anyway, regardless that I have had dial up... I consider myself to have been without internet for about 4 months now, so it will be nice to have insane speeds again, even if I have to wait till Tuesday, so boo yah.

On a secondary note, I am planning on getting a full-size bed when I move too... I am tired of having just a twin bed, and I don't really know why. I generally don't need more room by myself, so it must be to share with the mad amounts of females I will be getting when I move. Riiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiight. Anyway, it will be nice to feel a bit more "grown up" with a decent size bed anyway, twin beds just scream child/teen to me. PLUS I believe I am actually going to buy sheets and such for my new bed, so for the first time in a long time, I will have a real looking bedroom, rather than an unused guest room for the family member you don't like-looking room.

On a tertiary note, Kade will be helping tomorrow after 2pm hopefully, although I will have to drive to Vincennes to pick him up, and by 2 I think I will have the larger portion of my things moved over there. Anyway, I will probably take pictures of the place, or rather I want to take pictures, but will be too lazy to actually take them. If I happen to take any though, they will go up on here at some point, yet another task hinging on my ability to not be lazy.

Unrelated at all, I was reading through Wally World Life again the other day, and it continues to be hilarious. If you haven't read it yet, I recommend it.

Katrina

Okay, although I don't like the fact that currently the government is dropping the ball on helping with the relief effort down in the south where the hurricane hit, I think everyone should donate money to help the effort, if they have the means for even a little bit of money. I am going to donate here at the Shack on Monday, since they are going to be accepting donations in store as of Sunday. Anyway, if you feel like it, check out the Red Cross and see what you can do ^_^